{"id":5820,"date":"2024-01-25T08:11:47","date_gmt":"2024-01-25T07:11:47","guid":{"rendered":"https:\/\/new.tracefy.com\/?page_id=5820"},"modified":"2024-12-19T16:23:49","modified_gmt":"2024-12-19T15:23:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/tracefy.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5820\" class=\"elementor elementor-5820\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1a8872 e-con-full e-flex e-con e-parent\" data-id=\"6e1a8872\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-4d53aeed e-flex e-con-boxed e-con e-child\" data-id=\"4d53aeed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-456f389a elementor-widget elementor-widget-heading\" data-id=\"456f389a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Most frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21838f7f elementor-widget elementor-widget-heading\" data-id=\"21838f7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">find answers to your questions here<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3fbd31 e-flex e-con-boxed e-con e-parent\" data-id=\"d3fbd31\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd616cc elementor-widget elementor-widget-helpie-faq\" data-id=\"cd616cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"helpie-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id='' \n                class='helpie-faq accordions faq-toggle open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><p class=\"collection-title\"> <\/p><form class=\"search\" onsubmit=\"return false;\" action=\"\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Search\" role=\"searchbox\" placeholder=\"Find your answer!\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 22 22\">\n                        <g fill=\"none\" stroke=\"#171717\">\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\n                        <\/g>\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-14\" data-item=\"hfaq-term-14\" data-id=\"term-14\">PRO<\/h3><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9183\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9183\"\n                data-id=\"post-9183\" \n                data-item=\"hfaq-post-9183\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">How long does Tracefy have to track the bike?<\/div><\/div><div id=\"accordion-content-post-9183\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9183\"\n                style=\"background:transparent;\">\n<p>This varies by insurance company. Usually, we have 72 hours to track down the bike. After that, the insurance company's procedure kicks in.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9195\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9195\"\n                data-id=\"post-9195\" \n                data-item=\"hfaq-post-9195\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Why can the purchase price vary from one dealer to another?<\/div><\/div><div id=\"accordion-content-post-9195\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9195\"\n                style=\"background:transparent;\">\n<p>Our recommended retail price is \u20ac199 excluding connector. The dealer may charge extra for a connector + any installation costs. On some bikes, the tracker can be installed even better. This costs the dealer more time and these costs may be passed on.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9193\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9193\"\n                data-id=\"post-9193\" \n                data-item=\"hfaq-post-9193\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">What is the cost of the GPS tracker?<\/div><\/div><div id=\"accordion-content-post-9193\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9193\"\n                style=\"background:transparent;\">\n<p>Our recommended retail price of the Tracefy Pro \u20ac199 excluding connector, installation time and subscription.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9219\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9219\"\n                data-id=\"post-9219\" \n                data-item=\"hfaq-post-9219\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Will I get a discount on my insurance if I install a GPS tracker?<\/div><\/div><div id=\"accordion-content-post-9219\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9219\"\n                style=\"background:transparent;\">\n<p>With Enra, you get a discount of 25% on the theft premium and with ANWB you get 20% discount on the theft premium if the bike has a value of \u20ac4,499 or lower.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9221\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9221\"\n                data-id=\"post-9221\" \n                data-item=\"hfaq-post-9221\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Is the Tracefy Pro Kiwa certified?<\/div><\/div><div id=\"accordion-content-post-9221\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9221\"\n                style=\"background:transparent;\">\n<p>The Tracefy Pro is Kiwa certified and therefore approved for all insurance companies in the Netherlands.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9217\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9217\"\n                data-id=\"post-9217\" \n                data-item=\"hfaq-post-9217\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can I still insure my Fatbike with your GPS tracker?<\/div><\/div><div id=\"accordion-content-post-9217\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9217\"\n                style=\"background:transparent;\">\n<p>FietsZeker insures Fatbikes in combination with our GPS tracker.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9215\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9215\"\n                data-id=\"post-9215\" \n                data-item=\"hfaq-post-9215\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Does the Tracefy Pro only work in the Netherlands?<\/div><\/div><div id=\"accordion-content-post-9215\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9215\"\n                style=\"background:transparent;\">\n<p>The Tracefy Pro works across Europe by default. If you travel outside Europe, the tracker will also work, but we will have to change settings on the tracker. We do depend on the local network.<\/p>\n\n\n\n<p>The investigation service operates only in the Netherlands and Belgium. Should the bike be stolen in another country, we will contact the local authorities. This rarely happens.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9213\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9213\"\n                data-id=\"post-9213\" \n                data-item=\"hfaq-post-9213\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can I also track my bike in web environment instead of an app?<\/div><\/div><div id=\"accordion-content-post-9213\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9213\"\n                style=\"background:transparent;\">\n<p>As a consumer, you can only track bikes in an app. Not in web environment. Companies with a large fleet of vehicles do have this option.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9211\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9211\"\n                data-id=\"post-9211\" \n                data-item=\"hfaq-post-9211\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can I also activate Tracefy PRO without a smartphone?<\/div><\/div><div id=\"accordion-content-post-9211\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9211\"\n                style=\"background:transparent;\">\n<p>Yes that is possible, however, you cannot report the bike according or stolen without the Tracefy PRO app. Activation without a smartphone is possible via <a href=\"http:\/\/app.tracefy.com\/add-bike\">app.tracefy.com\/add-bike<\/a><\/p>\n\n\n\n<p>However, the bike can only be tracked via the Tracefy PRO app unless you have a large fleet of vehicles. In that case, contact info@tracefy.com<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9209\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9209\"\n                data-id=\"post-9209\" \n                data-item=\"hfaq-post-9209\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can I add multiple bikes (trackers) to the Tracefy PRO app?<\/div><\/div><div id=\"accordion-content-post-9209\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9209\"\n                style=\"background:transparent;\">\n<p>Yes this is possible, you do this via the 'my bike' button in the Tracefy PRO app. Then tap 'add bike' and continue the steps.<br><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9207\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9207\"\n                data-id=\"post-9207\" \n                data-item=\"hfaq-post-9207\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">How long does the tracker's backup battery last?<\/div><\/div><div id=\"accordion-content-post-9207\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9207\"\n                style=\"background:transparent;\">\n<p>Approximately 4 weeks. NOTE: This is with a full backup battery and when the bike is stationary. When cycling without battery or power from the bike, the backup battery will run down faster.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9205\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9205\"\n                data-id=\"post-9205\" \n                data-item=\"hfaq-post-9205\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">I see that my tracker does not create rides in the app or it only draws straight lines, how is that possible?<\/div><\/div><div id=\"accordion-content-post-9205\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9205\"\n                style=\"background:transparent;\">\n<p>The tracker most likely works only on the backup battery, the tracker does not receive power from the vehicle. Please contact the dealer.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9203\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9203\"\n                data-id=\"post-9203\" \n                data-item=\"hfaq-post-9203\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Will the tracker fit in any E-bike?<\/div><\/div><div id=\"accordion-content-post-9203\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9203\"\n                style=\"background:transparent;\">\n<p>Our GPS sleeve tracker fits +- 95% of all E-bikes. Get advice on this from one of our dealers.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9201\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9201\"\n                data-id=\"post-9201\" \n                data-item=\"hfaq-post-9201\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Does the tracker also work in other vehicles?<\/div><\/div><div id=\"accordion-content-post-9201\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9201\"\n                style=\"background:transparent;\">\n<p>The GPS tracker is for e-bikes, scooters, cars and electric scooters. <strong>NOT<\/strong> For normal bikes.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9199\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9199\"\n                data-id=\"post-9199\" \n                data-item=\"hfaq-post-9199\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can multiple vehicles be added in the app?<\/div><\/div><div id=\"accordion-content-post-9199\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9199\"\n                style=\"background:transparent;\">\n<p>You can add multiple Tracefy Pro vehicles in one app. You pay a subscription per GPS tracker. If your fleet is larger than 5 vehicles, we recommend using our online portal. This is more convenient. If you are interested in this, please send an e-mail to info@tracefy.com. <a href=\"mailto:info@tracefy.com\">info@tracefy.com<\/a><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9197\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9197\"\n                data-id=\"post-9197\" \n                data-item=\"hfaq-post-9197\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can multiple users track the same bike(s) in the Tracefy Pro app?<\/div><\/div><div id=\"accordion-content-post-9197\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9197\"\n                style=\"background:transparent;\">\n<p>Yes, this is possible. You can share your login details with the person who also needs to follow the bikes. So you do not need a second subscription for this.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9191\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9191\"\n                data-id=\"post-9191\" \n                data-item=\"hfaq-post-9191\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">What is the cost of the Tracefy Pro subscription?<\/div><\/div><div id=\"accordion-content-post-9191\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9191\"\n                style=\"background:transparent;\">\n<p>We offer a 1,2,3,4 or a 5-year subscription for the Tracefy Pro (If you choose an adult subscription, you do have to prepay all years):<\/p>\n\n\n\n<p>1-year subscription = \u20ac89.95 per year<\/p>\n\n\n\n<p>2-year subscription = \u20ac84.95 per year<\/p>\n\n\n\n<p>3-year subscription = \u20ac74.95 per year<\/p>\n\n\n\n<p>4-year subscription = \u20ac69.95 per year <\/p>\n\n\n\n<p>5-year subscription = \u20ac64.95 per year<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9189\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9189\"\n                data-id=\"post-9189\" \n                data-item=\"hfaq-post-9189\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can I also order the Tracefy Pro tracker online and install it myself?<\/div><\/div><div id=\"accordion-content-post-9189\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9189\"\n                style=\"background:transparent;\">\n<p>No, this is not possible. This is only possible through one of our dealers or if Tracefy does the assembly on site.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9187\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9187\"\n                data-id=\"post-9187\" \n                data-item=\"hfaq-post-9187\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">What are the costs if Tracefy comes to install on site?<\/div><\/div><div id=\"accordion-content-post-9187\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9187\"\n                style=\"background:transparent;\">\n<p>The cost for a home installation is \u20ac399. This does not include subscription costs. The cost includes the tracker, adapter plug, installation time and call-out charges. (in the Netherlands only). If you would like to order this, you can do so via the following link: https:\/\/tracefy.com\/nl\/product\/tracefy-gps-tracker-inclusief-installatie\/<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9185\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9185\"\n                data-id=\"post-9185\" \n                data-item=\"hfaq-post-9185\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Is there a Tracefy dealer near me?<\/div><\/div><div id=\"accordion-content-post-9185\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9185\"\n                style=\"background:transparent;\">\n<p>More than 900 bike shops in the Netherlands and Belgium sell our product. You can find your nearest dealer via the following link: <a href=\"https:\/\/tracefy.com\/en\/tracefy-official\/dealer-search\/\">https:\/\/tracefy.com\/nl\/tracefy-official\/dealer-zoeken\/<\/a><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9181\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9181\"\n                data-id=\"post-9181\" \n                data-item=\"hfaq-post-9181\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can the current subscription be transferred to a new person if, for example, the bike is sold on?<\/div><\/div><div id=\"accordion-content-post-9181\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9181\"\n                style=\"background:transparent;\">\n<p>No, this is not possible. A mandate is created when the subscription is taken out. This data is not editable. If the bike is resold, the current subscription will be discontinued and the new owner must take out a new subscription. Tracefy does not make refunds on outstanding months\/years of the subscription.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9179\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9179\"\n                data-id=\"post-9179\" \n                data-item=\"hfaq-post-9179\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">How can I get the tracker to show a last seen of, say, 3 hours? I always have a live connection, right?<\/div><\/div><div id=\"accordion-content-post-9179\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9179\"\n                style=\"background:transparent;\">\n<p>When the bike is stationary, the tracker gives its location every 12 hours. As soon as the bike is moved, the tracker immediately gives a new location again and the last seen is updated in the app to 'now active'. The reason the tracker does not keep transmitting constantly when the bike is stationary is to save the backup battery. It would otherwise run down far too quickly.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9177\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9177\"\n                data-id=\"post-9177\" \n                data-item=\"hfaq-post-9177\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">My bike has been stolen, now what?<\/div><\/div><div id=\"accordion-content-post-9177\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9177\"\n                style=\"background:transparent;\">\n<p>In the Tracefy PRO app, you can report the bike as stolen, this can be done at the top left by pressing the shield or at the bottom left at my bike. The tracking service will contact you as soon as possible.<br><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9175\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9175\"\n                data-id=\"post-9175\" \n                data-item=\"hfaq-post-9175\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">I press forgot password in the app, but I don't receive an email. What can I do?<\/div><\/div><div id=\"accordion-content-post-9175\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9175\"\n                style=\"background:transparent;\">\n<p>First check your spam box to see if the email ended up there. If not, check that you are using the right app. If you have a Tracefy Pro tracker, make sure you create your account in the Tracefy Pro app and not in the Tracefy Solo app and vice versa.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-13\" data-item=\"hfaq-term-13\" data-id=\"term-13\">SOLO<\/h3><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9235\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9235\"\n                data-id=\"post-9235\" \n                data-item=\"hfaq-post-9235\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">If my bike is stolen and it is recovered, can I still use the SOLO tracker?<\/div><\/div><div id=\"accordion-content-post-9235\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9235\"\n                style=\"background:transparent;\">\n<p>No, in case of theft, the Tracefy SOLO's internal battery is completely used up. After theft, a new SOLO needs to be fitted in your bike, often these costs together with the other damage to your bike are reimbursed by the insurance company. Your subscription remains unchanged.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9250\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9250\"\n                data-id=\"post-9250\" \n                data-item=\"hfaq-post-9250\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Is the Tracefy SOLO approved for all insurance companies in the Netherlands?<\/div><\/div><div id=\"accordion-content-post-9250\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9250\"\n                style=\"background:transparent;\">\n<p>The Tracefy SOLO is Kiwa certified and therefore approved for all insurance companies in the Netherlands.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9248\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9248\"\n                data-id=\"post-9248\" \n                data-item=\"hfaq-post-9248\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Does the Tracefy SOLO work across Europe?<\/div><\/div><div id=\"accordion-content-post-9248\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9248\"\n                style=\"background:transparent;\">\n<p>No, the SOLO only works in the Netherlands. In normal mode, the SOLO uses the LoRa network. Currently, this network is only operational in the Netherlands.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9246\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9246\"\n                data-id=\"post-9246\" \n                data-item=\"hfaq-post-9246\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">The location in the SOLO app differs a few kilometres from the actual location of the bike. How can this be?<\/div><\/div><div id=\"accordion-content-post-9246\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9246\"\n                style=\"background:transparent;\">\n<p>In its 'normal' mode, the Tracefy SOLO only uses the LoRa network. This network is not an accurate method of determining the location of a vehicle. Once the bike is stolen, the consumer reports it in the app. Once this is reported, the tracker is updated and the GPS chip turns on. This gives us an accurate location and allows us to track the bike.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9244\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9244\"\n                data-id=\"post-9244\" \n                data-item=\"hfaq-post-9244\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">How often does the tracker update its location?<\/div><\/div><div id=\"accordion-content-post-9244\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9244\"\n                style=\"background:transparent;\">\n<p>The Tracefy SOLO updates its location 6 times a day. This is an indication of where the bike is approximately. The deviation can be a few kilometres. It may occasionally happen that the Solo tracker skips an update. This is because the Lora network is not a very constant network.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9241\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9241\"\n                data-id=\"post-9241\" \n                data-item=\"hfaq-post-9241\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">How is the Tracefy SOLO mounted?<\/div><\/div><div id=\"accordion-content-post-9241\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9241\"\n                style=\"background:transparent;\">\n<p>The Tracefy SOLO has its own internal battery and is therefore NOT connected to the vehicle's electrical system. The tracker is mounted out of direct view.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9239\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9239\"\n                data-id=\"post-9239\" \n                data-item=\"hfaq-post-9239\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">What is the battery life of the Tracefy SOLO?<\/div><\/div><div id=\"accordion-content-post-9239\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9239\"\n                style=\"background:transparent;\">\n<p>The battery life of the Tracefy SOLO is at least 3 years. This is what we have to guarantee from the Kiwa certificate. We are still investigating whether it is still possible to extend the subscription by 1 or 2 years after 3 years. More on this later.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9237\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9237\"\n                data-id=\"post-9237\" \n                data-item=\"hfaq-post-9237\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">If the Tracefy SOLO's battery is dead, can I charge it?<\/div><\/div><div id=\"accordion-content-post-9237\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9237\"\n                style=\"background:transparent;\">\n<p>No, the battery cannot be charged. The Tracefy SOLO needs to be replaced.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9233\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9233\"\n                data-id=\"post-9233\" \n                data-item=\"hfaq-post-9233\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">What is the cost of the Tracefy SOLO subscription?<\/div><\/div><div id=\"accordion-content-post-9233\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9233\"\n                style=\"background:transparent;\">\n<p>The 3-year subscription costs \u20ac209.85 and is paid at once in the Tracefy SOLO app. The annual price is converted to \u20ac69.95.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9231\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9231\"\n                data-id=\"post-9231\" \n                data-item=\"hfaq-post-9231\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">I don't know my policy number yet. Can I proceed now?<\/div><\/div><div id=\"accordion-content-post-9231\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9231\"\n                style=\"background:transparent;\">\n<p>Yes, the policy number field is optional. You can fill it in later in the app.<br><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9229\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9229\"\n                data-id=\"post-9229\" \n                data-item=\"hfaq-post-9229\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Is the Tracefy SOLO also suitable for other vehicles?<\/div><\/div><div id=\"accordion-content-post-9229\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9229\"\n                style=\"background:transparent;\">\n<p>The Tracefy SOLO is suitable for boats, electric bikes, normal bikes, scooters, etc. The SOLO is not connected to the vehicle's power supply. As long as the SOLO is mounted behind something made of plastic, it will function. However, the SOLO tracker only works in the Netherlands.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9227\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9227\"\n                data-id=\"post-9227\" \n                data-item=\"hfaq-post-9227\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">I have not received an activation email from Tracefy. How to proceed now?<\/div><\/div><div id=\"accordion-content-post-9227\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9227\"\n                style=\"background:transparent;\">\n<p>The first thing to check is the spam box. If the mail is not in here contact the bike shop. He can check in his portal whether the e-mail address is spelled incorrectly. He can also change the e-mail address and send the e-mail again.<br><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9225\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9225\"\n                data-id=\"post-9225\" \n                data-item=\"hfaq-post-9225\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">I bought two trackers, but I only received 1 activation email. What should I do?<\/div><\/div><div id=\"accordion-content-post-9225\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9225\"\n                style=\"background:transparent;\">\n<p>It is correct that you only received 1 activation e-mail. Please create an account via the link and pay for the first subscription. You can then log in to the Tracefy SOLO app. Then press 'bike'. You can then add the second bike on this page.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9223\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9223\"\n                data-id=\"post-9223\" \n                data-item=\"hfaq-post-9223\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">How can I close my subscription?<\/div><\/div><div id=\"accordion-content-post-9223\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9223\"\n                style=\"background:transparent;\">\n<p>You will receive an e-mail after the bike shop has registered the tracker in its portal. In the mail, you can complete the account and close the subscription. You can then log in to the Tracefy Solo app with your email address and password. If you haven't received a mail, contact the bike shop. They can change the mail address and send the mail again.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions find answers to your questions PRO Is the Tracefy Pro Kiwa certified? The Tracefy Pro is Kiwa certified and therefore approved for all insurance companies in the Netherlands.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5820","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - Tracefy | Keep Your Bike Close<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tracefy.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Meeste gestelde vragen vind hier antwoorden op uw vragen PRO Is de Tracefy Pro Kiwa gecertificeerd? De Tracefy Pro is Kiwa gecertificeerd en dus goedgekeurd voor alle verzekeringsmaatschappijen in Nederland.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tracefy.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Tracefy | Keep Your Bike Close\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Tracefy\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-19T15:23:49+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tracefy.com\\\/faq\\\/\",\"url\":\"https:\\\/\\\/tracefy.com\\\/faq\\\/\",\"name\":\"FAQ - Tracefy | Keep Your Bike Close\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tracefy.com\\\/nl\\\/#website\"},\"datePublished\":\"2024-01-25T07:11:47+00:00\",\"dateModified\":\"2024-12-19T15:23:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/tracefy.com\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tracefy.com\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/tracefy.com\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/tracefy.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tracefy.com\\\/nl\\\/#website\",\"url\":\"https:\\\/\\\/tracefy.com\\\/nl\\\/\",\"name\":\"Tracefy | Keep Your Bike Close\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/tracefy.com\\\/nl\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/tracefy.com\\\/nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/tracefy.com\\\/nl\\\/#organization\",\"name\":\"Tracefy | Keep Your Bike Close\",\"url\":\"https:\\\/\\\/tracefy.com\\\/nl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/tracefy.com\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/tracefy.com\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/Tracefy_logo_payoff-2022.svg\",\"contentUrl\":\"https:\\\/\\\/tracefy.com\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/Tracefy_logo_payoff-2022.svg\",\"width\":517.5,\"height\":285.9,\"caption\":\"Tracefy | Keep Your Bike Close\"},\"image\":{\"@id\":\"https:\\\/\\\/tracefy.com\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Tracefy\\\/\",\"https:\\\/\\\/www.instagram.com\\\/tracefy_iot\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@tracefy_iot\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/tracefy\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"FAQ - Tracefy | Keep Your Bike Close","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/tracefy.com\/en\/faq\/","og_locale":"en_GB","og_type":"article","og_title":"FAQ","og_description":"Meeste gestelde vragen vind hier antwoorden op uw vragen PRO Is de Tracefy Pro Kiwa gecertificeerd? 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