{"id":9981,"date":"2025-10-14T07:53:21","date_gmt":"2025-10-14T06:53:21","guid":{"rendered":"https:\/\/tracefy.com\/?page_id=9981"},"modified":"2025-10-14T07:56:15","modified_gmt":"2025-10-14T06:56:15","slug":"pro","status":"publish","type":"page","link":"https:\/\/tracefy.com\/en\/faq\/pro\/","title":{"rendered":"Pro"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9981\" class=\"elementor elementor-9981\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1a8872 e-con-full e-flex e-con e-parent\" data-id=\"6e1a8872\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-4d53aeed e-flex e-con-boxed e-con e-child\" data-id=\"4d53aeed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-456f389a elementor-widget elementor-widget-heading\" data-id=\"456f389a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Most frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21838f7f elementor-widget elementor-widget-heading\" data-id=\"21838f7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">find answers to your questions here<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3fbd31 e-flex e-con-boxed e-con e-parent\" data-id=\"d3fbd31\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd616cc elementor-widget elementor-widget-helpie-faq\" data-id=\"cd616cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"helpie-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id='' \n                class='helpie-faq accordions faq-toggle open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><p class=\"collection-title\"> <\/p><form class=\"search\" onsubmit=\"return false;\" action=\"\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Search\" role=\"searchbox\" placeholder=\"Find your answer!\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 22 22\">\n                        <g fill=\"none\" stroke=\"#171717\">\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\n                        <\/g>\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-14\" data-item=\"hfaq-term-14\" data-id=\"term-14\">PRO<\/h3><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9183\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9183\"\n                data-id=\"post-9183\" \n                data-item=\"hfaq-post-9183\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">How long does Tracefy have to track the bike?<\/div><\/div><div id=\"accordion-content-post-9183\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9183\"\n                style=\"background:transparent;\">\n<p>This varies by insurance company. Usually, we have 72 hours to track down the bike. After that, the insurance company's procedure kicks in.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9195\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9195\"\n                data-id=\"post-9195\" \n                data-item=\"hfaq-post-9195\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Why can the purchase price vary from one dealer to another?<\/div><\/div><div id=\"accordion-content-post-9195\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9195\"\n                style=\"background:transparent;\">\n<p>Our recommended retail price is \u20ac199 excluding connector. The dealer may charge extra for a connector + any installation costs. On some bikes, the tracker can be installed even better. This costs the dealer more time and these costs may be passed on.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9193\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9193\"\n                data-id=\"post-9193\" \n                data-item=\"hfaq-post-9193\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">What is the cost of the GPS tracker?<\/div><\/div><div id=\"accordion-content-post-9193\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9193\"\n                style=\"background:transparent;\">\n<p>Our recommended retail price of the Tracefy Pro \u20ac199 excluding connector, installation time and subscription.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9219\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9219\"\n                data-id=\"post-9219\" \n                data-item=\"hfaq-post-9219\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Will I get a discount on my insurance if I install a GPS tracker?<\/div><\/div><div id=\"accordion-content-post-9219\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9219\"\n                style=\"background:transparent;\">\n<p>With Enra, you get a discount of 25% on the theft premium and with ANWB you get 20% discount on the theft premium if the bike has a value of \u20ac4,499 or lower.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9221\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9221\"\n                data-id=\"post-9221\" \n                data-item=\"hfaq-post-9221\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Is the Tracefy Pro Kiwa certified?<\/div><\/div><div id=\"accordion-content-post-9221\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9221\"\n                style=\"background:transparent;\">\n<p>The Tracefy Pro is Kiwa certified and therefore approved for all insurance companies in the Netherlands.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9217\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9217\"\n                data-id=\"post-9217\" \n                data-item=\"hfaq-post-9217\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can I still insure my Fatbike with your GPS tracker?<\/div><\/div><div id=\"accordion-content-post-9217\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9217\"\n                style=\"background:transparent;\">\n<p>FietsZeker insures Fatbikes in combination with our GPS tracker.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9215\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9215\"\n                data-id=\"post-9215\" \n                data-item=\"hfaq-post-9215\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Does the Tracefy Pro only work in the Netherlands?<\/div><\/div><div id=\"accordion-content-post-9215\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9215\"\n                style=\"background:transparent;\">\n<p>The Tracefy Pro works across Europe by default. If you travel outside Europe, the tracker will also work, but we will have to change settings on the tracker. We do depend on the local network.<\/p>\n\n\n\n<p>The investigation service operates only in the Netherlands and Belgium. Should the bike be stolen in another country, we will contact the local authorities. This rarely happens.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9213\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9213\"\n                data-id=\"post-9213\" \n                data-item=\"hfaq-post-9213\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can I also track my bike in web environment instead of an app?<\/div><\/div><div id=\"accordion-content-post-9213\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9213\"\n                style=\"background:transparent;\">\n<p>As a consumer, you can only track bikes in an app. Not in web environment. Companies with a large fleet of vehicles do have this option.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9211\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9211\"\n                data-id=\"post-9211\" \n                data-item=\"hfaq-post-9211\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can I also activate Tracefy PRO without a smartphone?<\/div><\/div><div id=\"accordion-content-post-9211\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9211\"\n                style=\"background:transparent;\">\n<p>Yes that is possible, however, you cannot report the bike according or stolen without the Tracefy PRO app. Activation without a smartphone is possible via <a href=\"http:\/\/app.tracefy.com\/add-bike\">app.tracefy.com\/add-bike<\/a><\/p>\n\n\n\n<p>However, the bike can only be tracked via the Tracefy PRO app unless you have a large fleet of vehicles. In that case, contact info@tracefy.com<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9209\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9209\"\n                data-id=\"post-9209\" \n                data-item=\"hfaq-post-9209\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can I add multiple bikes (trackers) to the Tracefy PRO app?<\/div><\/div><div id=\"accordion-content-post-9209\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9209\"\n                style=\"background:transparent;\">\n<p>Yes this is possible, you do this via the 'my bike' button in the Tracefy PRO app. Then tap 'add bike' and continue the steps.<br><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9207\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9207\"\n                data-id=\"post-9207\" \n                data-item=\"hfaq-post-9207\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">How long does the tracker's backup battery last?<\/div><\/div><div id=\"accordion-content-post-9207\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9207\"\n                style=\"background:transparent;\">\n<p>Approximately 4 weeks. NOTE: This is with a full backup battery and when the bike is stationary. When cycling without battery or power from the bike, the backup battery will run down faster.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9205\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9205\"\n                data-id=\"post-9205\" \n                data-item=\"hfaq-post-9205\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">I see that my tracker does not create rides in the app or it only draws straight lines, how is that possible?<\/div><\/div><div id=\"accordion-content-post-9205\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9205\"\n                style=\"background:transparent;\">\n<p>The tracker most likely works only on the backup battery, the tracker does not receive power from the vehicle. Please contact the dealer.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9203\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9203\"\n                data-id=\"post-9203\" \n                data-item=\"hfaq-post-9203\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Will the tracker fit in any E-bike?<\/div><\/div><div id=\"accordion-content-post-9203\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9203\"\n                style=\"background:transparent;\">\n<p>Our GPS sleeve tracker fits +- 95% of all E-bikes. Get advice on this from one of our dealers.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9201\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9201\"\n                data-id=\"post-9201\" \n                data-item=\"hfaq-post-9201\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Does the tracker also work in other vehicles?<\/div><\/div><div id=\"accordion-content-post-9201\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9201\"\n                style=\"background:transparent;\">\n<p>The GPS tracker is for e-bikes, scooters, cars and electric scooters. <strong>NOT<\/strong> For normal bikes.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9199\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9199\"\n                data-id=\"post-9199\" \n                data-item=\"hfaq-post-9199\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can multiple vehicles be added in the app?<\/div><\/div><div id=\"accordion-content-post-9199\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9199\"\n                style=\"background:transparent;\">\n<p>You can add multiple Tracefy Pro vehicles in one app. You pay a subscription per GPS tracker. If your fleet is larger than 5 vehicles, we recommend using our online portal. This is more convenient. If you are interested in this, please send an e-mail to info@tracefy.com. <a href=\"mailto:info@tracefy.com\">info@tracefy.com<\/a><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9197\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9197\"\n                data-id=\"post-9197\" \n                data-item=\"hfaq-post-9197\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can multiple users track the same bike(s) in the Tracefy Pro app?<\/div><\/div><div id=\"accordion-content-post-9197\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9197\"\n                style=\"background:transparent;\">\n<p>Yes, this is possible. You can share your login details with the person who also needs to follow the bikes. So you do not need a second subscription for this.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9191\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9191\"\n                data-id=\"post-9191\" \n                data-item=\"hfaq-post-9191\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">What is the cost of the Tracefy Pro subscription?<\/div><\/div><div id=\"accordion-content-post-9191\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9191\"\n                style=\"background:transparent;\">\n<p>We offer a 1,2,3,4 or a 5-year subscription for the Tracefy Pro (If you choose an adult subscription, you do have to prepay all years):<\/p>\n\n\n\n<p>1-year subscription = \u20ac89.95 per year<\/p>\n\n\n\n<p>2-year subscription = \u20ac84.95 per year<\/p>\n\n\n\n<p>3-year subscription = \u20ac74.95 per year<\/p>\n\n\n\n<p>4-year subscription = \u20ac69.95 per year <\/p>\n\n\n\n<p>5-year subscription = \u20ac64.95 per year<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9189\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9189\"\n                data-id=\"post-9189\" \n                data-item=\"hfaq-post-9189\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can I also order the Tracefy Pro tracker online and install it myself?<\/div><\/div><div id=\"accordion-content-post-9189\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9189\"\n                style=\"background:transparent;\">\n<p>No, this is not possible. This is only possible through one of our dealers or if Tracefy does the assembly on site.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9187\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9187\"\n                data-id=\"post-9187\" \n                data-item=\"hfaq-post-9187\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">What are the costs if Tracefy comes to install on site?<\/div><\/div><div id=\"accordion-content-post-9187\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9187\"\n                style=\"background:transparent;\">\n<p>The cost for a home installation is \u20ac399. This does not include subscription costs. The cost includes the tracker, adapter plug, installation time and call-out charges. (in the Netherlands only). If you would like to order this, you can do so via the following link: https:\/\/tracefy.com\/nl\/product\/tracefy-gps-tracker-inclusief-installatie\/<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9185\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9185\"\n                data-id=\"post-9185\" \n                data-item=\"hfaq-post-9185\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Is there a Tracefy dealer near me?<\/div><\/div><div id=\"accordion-content-post-9185\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9185\"\n                style=\"background:transparent;\">\n<p>More than 900 bike shops in the Netherlands and Belgium sell our product. You can find your nearest dealer via the following link: <a href=\"https:\/\/tracefy.com\/en\/tracefy-official\/dealer-search\/\">https:\/\/tracefy.com\/nl\/tracefy-official\/dealer-zoeken\/<\/a><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9181\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9181\"\n                data-id=\"post-9181\" \n                data-item=\"hfaq-post-9181\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Can the current subscription be transferred to a new person if, for example, the bike is sold on?<\/div><\/div><div id=\"accordion-content-post-9181\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9181\"\n                style=\"background:transparent;\">\n<p>No, this is not possible. A mandate is created when the subscription is taken out. This data is not editable. If the bike is resold, the current subscription will be discontinued and the new owner must take out a new subscription. Tracefy does not make refunds on outstanding months\/years of the subscription.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9179\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9179\"\n                data-id=\"post-9179\" \n                data-item=\"hfaq-post-9179\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">How can I get the tracker to show a last seen of, say, 3 hours? I always have a live connection, right?<\/div><\/div><div id=\"accordion-content-post-9179\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9179\"\n                style=\"background:transparent;\">\n<p>When the bike is stationary, the tracker gives its location every 12 hours. As soon as the bike is moved, the tracker immediately gives a new location again and the last seen is updated in the app to 'now active'. The reason the tracker does not keep transmitting constantly when the bike is stationary is to save the backup battery. It would otherwise run down far too quickly.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9177\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9177\"\n                data-id=\"post-9177\" \n                data-item=\"hfaq-post-9177\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">My bike has been stolen, now what?<\/div><\/div><div id=\"accordion-content-post-9177\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9177\"\n                style=\"background:transparent;\">\n<p>In the Tracefy PRO app, you can report the bike as stolen, this can be done at the top left by pressing the shield or at the bottom left at my bike. The tracking service will contact you as soon as possible.<br><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9175\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9175\"\n                data-id=\"post-9175\" \n                data-item=\"hfaq-post-9175\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">I press forgot password in the app, but I don't receive an email. What can I do?<\/div><\/div><div id=\"accordion-content-post-9175\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9175\"\n                style=\"background:transparent;\">\n<p>First check your spam box to see if the email ended up there. If not, check that you are using the right app. If you have a Tracefy Pro tracker, make sure you create your account in the Tracefy Pro app and not in the Tracefy Solo app and vice versa.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Meeste gestelde vragen vind hier antwoorden op uw vragen PRO Wat zijn de kosten van de gps-tracker? Onze adviesverkoopprijs van de Tracefy Pro \u20ac209,95 exclusief connector, inbouwtijd en abonnement. Krijg ik korting op mijn verzekering als ik een gps tracker monteer? Bij Enra krijgt u een korting van 20% op de diefstalpremie en bij ANWB [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5820,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9981","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pro - Tracefy | Keep Your Bike Close<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tracefy.com\/en\/faq\/pro\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pro\" \/>\n<meta property=\"og:description\" content=\"Meeste gestelde vragen vind hier antwoorden op uw vragen PRO Wat zijn de kosten van de gps-tracker? 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