{"id":9981,"date":"2025-10-14T07:53:21","date_gmt":"2025-10-14T06:53:21","guid":{"rendered":"https:\/\/tracefy.com\/?page_id=9981"},"modified":"2025-10-14T07:56:15","modified_gmt":"2025-10-14T06:56:15","slug":"pro","status":"publish","type":"page","link":"https:\/\/tracefy.com\/fr\/faq\/pro\/","title":{"rendered":"Pro"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9981\" class=\"elementor elementor-9981\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1a8872 e-con-full e-flex e-con e-parent\" data-id=\"6e1a8872\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-4d53aeed e-flex e-con-boxed e-con e-child\" data-id=\"4d53aeed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-456f389a elementor-widget elementor-widget-heading\" data-id=\"456f389a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Questions les plus fr\u00e9quemment pos\u00e9es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21838f7f elementor-widget elementor-widget-heading\" data-id=\"21838f7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Vous trouverez ici les r\u00e9ponses \u00e0 vos questions<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3fbd31 e-flex e-con-boxed e-con e-parent\" data-id=\"d3fbd31\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd616cc elementor-widget elementor-widget-helpie-faq\" data-id=\"cd616cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"helpie-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id='' \n                class='helpie-faq accordions faq-toggle open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='Section FAQ'\n                aria-live='polite'><p class=\"collection-title\"> <\/p><form class=\"search\" onsubmit=\"return false;\" action=\"\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Recherche\" role=\"searchbox\" placeholder=\"Trouvez votre r\u00e9ponse !\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 22 22\">\n                        <g fill=\"none\" stroke=\"#171717\">\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\n                        <\/g>\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-14\" data-item=\"hfaq-term-14\" data-id=\"term-14\">PRO<\/h3><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9183\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9183\"\n                data-id=\"post-9183\" \n                data-item=\"hfaq-post-9183\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Combien de temps Tracefy a-t-il pour suivre le v\u00e9lo ?<\/div><\/div><div id=\"accordion-content-post-9183\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9183\"\n                style=\"background:transparent;\">\n<p>Ce d\u00e9lai varie en fonction de la compagnie d'assurance. En g\u00e9n\u00e9ral, nous disposons de 72 heures pour retrouver le v\u00e9lo. Pass\u00e9 ce d\u00e9lai, la proc\u00e9dure de la compagnie d'assurance entre en vigueur.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9195\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9195\"\n                data-id=\"post-9195\" \n                data-item=\"hfaq-post-9195\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Pourquoi le prix d'achat peut-il varier d'un distributeur \u00e0 l'autre ?<\/div><\/div><div id=\"accordion-content-post-9195\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9195\"\n                style=\"background:transparent;\">\n<p>Notre prix de vente recommand\u00e9 est de 199 \u20ac, hors connecteur. Le revendeur peut facturer un suppl\u00e9ment pour un connecteur + les frais d'installation \u00e9ventuels. Sur certains v\u00e9los, le traceur peut \u00eatre encore mieux install\u00e9. Cela co\u00fbte plus de temps au revendeur et ces co\u00fbts peuvent \u00eatre r\u00e9percut\u00e9s.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9193\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9193\"\n                data-id=\"post-9193\" \n                data-item=\"hfaq-post-9193\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Quel est le co\u00fbt du traceur GPS ?<\/div><\/div><div id=\"accordion-content-post-9193\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9193\"\n                style=\"background:transparent;\">\n<p>Le prix de vente recommand\u00e9 de Tracefy Pro est de 199 \u20ac, hors connecteur, temps d'installation et abonnement.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9219\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9219\"\n                data-id=\"post-9219\" \n                data-item=\"hfaq-post-9219\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Aurai-je une r\u00e9duction sur mon assurance si j'installe un traceur GPS ?<\/div><\/div><div id=\"accordion-content-post-9219\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9219\"\n                style=\"background:transparent;\">\n<p>Avec Enra, vous b\u00e9n\u00e9ficiez d'une r\u00e9duction de 25% sur la prime de vol et avec ANWB, vous b\u00e9n\u00e9ficiez d'une r\u00e9duction de 20% sur la prime de vol si la valeur de la moto est inf\u00e9rieure ou \u00e9gale \u00e0 4 499 \u20ac.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9221\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9221\"\n                data-id=\"post-9221\" \n                data-item=\"hfaq-post-9221\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Le Tracefy Pro Kiwa est-il certifi\u00e9 ?<\/div><\/div><div id=\"accordion-content-post-9221\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9221\"\n                style=\"background:transparent;\">\n<p>Le Tracefy Pro est certifi\u00e9 Kiwa et donc approuv\u00e9 par toutes les compagnies d'assurance aux Pays-Bas.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9217\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9217\"\n                data-id=\"post-9217\" \n                data-item=\"hfaq-post-9217\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Puis-je encore assurer mon Fatbike avec votre traceur GPS ?<\/div><\/div><div id=\"accordion-content-post-9217\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9217\"\n                style=\"background:transparent;\">\n<p>FietsZeker assure les Fatbikes en combinaison avec notre traceur GPS.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9215\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9215\"\n                data-id=\"post-9215\" \n                data-item=\"hfaq-post-9215\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Le Tracefy Pro fonctionne-t-il uniquement aux Pays-Bas ?<\/div><\/div><div id=\"accordion-content-post-9215\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9215\"\n                style=\"background:transparent;\">\n<p>Le Tracefy Pro fonctionne par d\u00e9faut dans toute l'Europe. Si vous voyagez en dehors de l'Europe, le traceur fonctionnera \u00e9galement, mais nous devrons modifier les param\u00e8tres du traceur. Nous d\u00e9pendons en effet du r\u00e9seau local.<\/p>\n\n\n\n<p>Le service d'enqu\u00eate ne fonctionne qu'aux Pays-Bas et en Belgique. Si le v\u00e9lo est vol\u00e9 dans un autre pays, nous prendrons contact avec les autorit\u00e9s locales. Cela arrive rarement.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9213\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9213\"\n                data-id=\"post-9213\" \n                data-item=\"hfaq-post-9213\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Puis-je \u00e9galement suivre mon v\u00e9lo dans un environnement web au lieu d'une application ?<\/div><\/div><div id=\"accordion-content-post-9213\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9213\"\n                style=\"background:transparent;\">\n<p>En tant que consommateur, vous ne pouvez suivre les v\u00e9los que dans une application. Pas dans un environnement web. Les entreprises disposant d'une grande flotte de v\u00e9hicules ont cette possibilit\u00e9.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9211\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9211\"\n                data-id=\"post-9211\" \n                data-item=\"hfaq-post-9211\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Puis-je \u00e9galement activer Tracefy PRO sans smartphone ?<\/div><\/div><div id=\"accordion-content-post-9211\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9211\"\n                style=\"background:transparent;\">\n<p>Oui, c'est possible, mais sans l'application Tracefy PRO, il n'est pas possible de d\u00e9clarer un v\u00e9lo vol\u00e9 ou endommag\u00e9. L'activation sans smartphone est possible via <a href=\"http:\/\/app.tracefy.com\/add-bike\">app.tracefy.com\/add-bike<\/a><\/p>\n\n\n\n<p>Cependant, le v\u00e9lo ne peut \u00eatre suivi que via l'application Tracefy PRO, \u00e0 moins que vous ne disposiez d'une grande flotte de v\u00e9hicules. Dans ce cas, contactez info@tracefy.com<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9209\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9209\"\n                data-id=\"post-9209\" \n                data-item=\"hfaq-post-9209\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Puis-je ajouter plusieurs v\u00e9los (traceurs) \u00e0 l'application Tracefy PRO ?<\/div><\/div><div id=\"accordion-content-post-9209\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9209\"\n                style=\"background:transparent;\">\n<p>Oui, c'est possible, vous le faites via le bouton \"mon v\u00e9lo\" dans l'application Tracefy PRO. Ensuite, appuyez sur \"ajouter un v\u00e9lo\" et continuez les \u00e9tapes.<br><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9207\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9207\"\n                data-id=\"post-9207\" \n                data-item=\"hfaq-post-9207\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Quelle est la dur\u00e9e de vie de la batterie de secours du traceur ?<\/div><\/div><div id=\"accordion-content-post-9207\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9207\"\n                style=\"background:transparent;\">\n<p>Environ 4 semaines. REMARQUE : la batterie de secours est pleine et le v\u00e9lo est \u00e0 l'arr\u00eat. Lorsque vous p\u00e9dalez sans batterie ou sans alimentation du v\u00e9lo, la batterie de secours s'\u00e9puise plus rapidement.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9205\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9205\"\n                data-id=\"post-9205\" \n                data-item=\"hfaq-post-9205\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Je constate que mon tracker ne cr\u00e9e pas de trajets dans l'application ou qu'il ne dessine que des lignes droites, comment est-ce possible ?<\/div><\/div><div id=\"accordion-content-post-9205\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9205\"\n                style=\"background:transparent;\">\n<p>Le traceur ne fonctionne probablement que sur la batterie de secours, le traceur n'est pas aliment\u00e9 par le v\u00e9hicule. Veuillez contacter votre revendeur.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9203\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9203\"\n                data-id=\"post-9203\" \n                data-item=\"hfaq-post-9203\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Le tracker peut-il \u00eatre install\u00e9 sur n'importe quel v\u00e9lo \u00e9lectrique ?<\/div><\/div><div id=\"accordion-content-post-9203\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9203\"\n                style=\"background:transparent;\">\n<p>Notre traceur GPS s'adapte \u00e0 +- 95% de tous les v\u00e9los \u00e9lectriques. Demandez conseil \u00e0 l'un de nos revendeurs.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9201\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9201\"\n                data-id=\"post-9201\" \n                data-item=\"hfaq-post-9201\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Le traceur fonctionne-t-il \u00e9galement dans d'autres v\u00e9hicules ?<\/div><\/div><div id=\"accordion-content-post-9201\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9201\"\n                style=\"background:transparent;\">\n<p>Le traceur GPS est destin\u00e9 aux v\u00e9los \u00e9lectriques, aux scooters, aux voitures et aux scooters \u00e9lectriques. <strong>PAS<\/strong> Pour les v\u00e9los normaux.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9199\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9199\"\n                data-id=\"post-9199\" \n                data-item=\"hfaq-post-9199\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Est-il possible d'ajouter plusieurs v\u00e9hicules dans l'application ?<\/div><\/div><div id=\"accordion-content-post-9199\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9199\"\n                style=\"background:transparent;\">\n<p>Vous pouvez ajouter plusieurs v\u00e9hicules Tracefy Pro dans une seule application. Vous payez un abonnement par traceur GPS. Si votre flotte compte plus de 5 v\u00e9hicules, nous vous recommandons d'utiliser notre portail en ligne. C'est plus pratique. Si vous \u00eates int\u00e9ress\u00e9, envoyez un e-mail \u00e0 info@tracefy.com. <a href=\"mailto:info@tracefy.com\">info@tracefy.com<\/a><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9197\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9197\"\n                data-id=\"post-9197\" \n                data-item=\"hfaq-post-9197\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Plusieurs utilisateurs peuvent-ils suivre le(s) m\u00eame(s) v\u00e9lo(s) dans l'application Tracefy Pro ?<\/div><\/div><div id=\"accordion-content-post-9197\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9197\"\n                style=\"background:transparent;\">\n<p>Oui, c'est possible. Vous pouvez partager vos donn\u00e9es de connexion avec la personne qui doit \u00e9galement suivre les v\u00e9los. Vous n'avez donc pas besoin d'un deuxi\u00e8me abonnement pour cela.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9191\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9191\"\n                data-id=\"post-9191\" \n                data-item=\"hfaq-post-9191\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Quel est le co\u00fbt de l'abonnement Tracefy Pro ?<\/div><\/div><div id=\"accordion-content-post-9191\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9191\"\n                style=\"background:transparent;\">\n<p>Nous proposons un abonnement de 1, 2, 3, 4 ou 5 ans pour le Tracefy Pro (si vous choisissez un abonnement pour adultes, vous devez payer \u00e0 l'avance toutes les ann\u00e9es) :<\/p>\n\n\n\n<p>Abonnement d'un an = 89,95 \u20ac par an<\/p>\n\n\n\n<p>Abonnement de 2 ans = 84,95 \u20ac par an<\/p>\n\n\n\n<p>Abonnement de 3 ans = 74,95 \u20ac par an<\/p>\n\n\n\n<p>Abonnement de 4 ans = 69,95 \u20ac par an <\/p>\n\n\n\n<p>Abonnement de 5 ans = 64,95 \u20ac par an<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9189\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9189\"\n                data-id=\"post-9189\" \n                data-item=\"hfaq-post-9189\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Puis-je \u00e9galement commander le traceur Tracefy Pro en ligne et l'installer moi-m\u00eame ?<\/div><\/div><div id=\"accordion-content-post-9189\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9189\"\n                style=\"background:transparent;\">\n<p>Non, ce n'est pas possible. Cela n'est possible que par l'interm\u00e9diaire d'un de nos revendeurs ou si Tracefy effectue le montage sur place.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9187\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9187\"\n                data-id=\"post-9187\" \n                data-item=\"hfaq-post-9187\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Quels sont les co\u00fbts si Tracefy vient faire l'installation sur place ?<\/div><\/div><div id=\"accordion-content-post-9187\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9187\"\n                style=\"background:transparent;\">\n<p>Le co\u00fbt d'une installation \u00e0 domicile est de 399 euros. Ce montant n'inclut pas les frais d'abonnement. Le prix comprend le traceur, l'adaptateur, le temps d'installation et les frais d'appel. (uniquement aux Pays-Bas). Si vous souhaitez commander ce produit, vous pouvez le faire via le lien suivant : https:\/\/tracefy.com\/nl\/product\/tracefy-gps-tracker-inclusief-installatie\/<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9185\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9185\"\n                data-id=\"post-9185\" \n                data-item=\"hfaq-post-9185\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Y a-t-il un revendeur Tracefy pr\u00e8s de chez moi ?<\/div><\/div><div id=\"accordion-content-post-9185\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9185\"\n                style=\"background:transparent;\">\n<p>Plus de 900 magasins de v\u00e9los aux Pays-Bas et en Belgique vendent nos produits. Vous pouvez trouver le revendeur le plus proche en cliquant sur le lien suivant : <a href=\"https:\/\/tracefy.com\/fr\/tracefy-official\/recherche-de-concessionnaires\/\">https:\/\/tracefy.com\/nl\/tracefy-official\/dealer-zoeken\/<\/a><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9181\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9181\"\n                data-id=\"post-9181\" \n                data-item=\"hfaq-post-9181\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">L'abonnement en cours peut-il \u00eatre transf\u00e9r\u00e9 \u00e0 une nouvelle personne si, par exemple, le v\u00e9lo est vendu ?<\/div><\/div><div id=\"accordion-content-post-9181\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9181\"\n                style=\"background:transparent;\">\n<p>Non, ce n'est pas possible. Un mandat est cr\u00e9\u00e9 lors de la souscription de l'abonnement. Cette donn\u00e9e n'est pas modifiable. Si le v\u00e9lo est revendu, l'abonnement en cours sera interrompu et le nouveau propri\u00e9taire devra souscrire un nouvel abonnement. Tracefy ne rembourse pas les mois\/ann\u00e9es d'abonnement non \u00e9coul\u00e9s.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9179\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9179\"\n                data-id=\"post-9179\" \n                data-item=\"hfaq-post-9179\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Comment puis-je faire en sorte que le tracker affiche une derni\u00e8re vue de, disons, 3 heures ? J'ai toujours une connexion en direct, n'est-ce pas ?<\/div><\/div><div id=\"accordion-content-post-9179\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9179\"\n                style=\"background:transparent;\">\n<p>Lorsque le v\u00e9lo est \u00e0 l'arr\u00eat, le traceur indique sa position toutes les 12 heures. D\u00e8s que le v\u00e9lo est d\u00e9plac\u00e9, le traceur indique imm\u00e9diatement une nouvelle position et la derni\u00e8re position est mise \u00e0 jour dans l'application avec la mention \"actif\". La raison pour laquelle le traceur ne transmet pas en permanence lorsque le v\u00e9lo est \u00e0 l'arr\u00eat est d'\u00e9conomiser la batterie de secours. Sinon, elle se d\u00e9chargerait beaucoup trop rapidement.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9177\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9177\"\n                data-id=\"post-9177\" \n                data-item=\"hfaq-post-9177\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">Mon v\u00e9lo a \u00e9t\u00e9 vol\u00e9, que faire ?<\/div><\/div><div id=\"accordion-content-post-9177\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9177\"\n                style=\"background:transparent;\">\n<p>Dans l'application Tracefy PRO, vous pouvez signaler le v\u00e9lo comme vol\u00e9, en appuyant sur le bouclier en haut \u00e0 gauche ou sur mon v\u00e9lo en bas \u00e0 gauche. Le service de suivi vous contactera d\u00e8s que possible.<br><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \n                id=\"accordion-header-post-9175\"\n                role=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"accordion-content-post-9175\"\n                data-id=\"post-9175\" \n                data-item=\"hfaq-post-9175\" \n                style=\"background:transparent;\" \n                data-tags=\"\"\n                tabindex=\"0\"><div class=\"accordion__title\">J'ai appuy\u00e9 sur mot de passe oubli\u00e9 dans l'application, mais je ne re\u00e7ois pas d'e-mail. Que dois-je faire ?<\/div><\/div><div id=\"accordion-content-post-9175\" \n                class=\"accordion__body\" \n                role=\"region\"\n                aria-labelledby=\"accordion-header-post-9175\"\n                style=\"background:transparent;\">\n<p>V\u00e9rifiez d'abord dans votre bo\u00eete \u00e0 spam si l'e-mail s'y est retrouv\u00e9. Si ce n'est pas le cas, v\u00e9rifiez que vous utilisez la bonne application. Si vous avez un tracker Tracefy Pro, assurez-vous de cr\u00e9er votre compte dans l'application Tracefy Pro et non dans l'application Tracefy Solo et vice versa.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Meeste gestelde vragen vind hier antwoorden op uw vragen PRO Wat zijn de kosten van de gps-tracker? Onze adviesverkoopprijs van de Tracefy Pro \u20ac209,95 exclusief connector, inbouwtijd en abonnement. Krijg ik korting op mijn verzekering als ik een gps tracker monteer? Bij Enra krijgt u een korting van 20% op de diefstalpremie en bij ANWB [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5820,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9981","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pro - Tracefy | Keep Your Bike Close<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tracefy.com\/fr\/faq\/pro\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pro\" \/>\n<meta property=\"og:description\" content=\"Meeste gestelde vragen vind hier antwoorden op uw vragen PRO Wat zijn de kosten van de gps-tracker? 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