Is the Tracefy SOLO also suitable for other vehicles?
The Tracefy SOLO is suitable for boats, electric bikes, normal bikes, scooters, etc. The SOLO is not connected to the vehicle's power supply. As long as the SOLO is mounted behind something made of plastic, it will function. However, the SOLO tracker only works in the Netherlands.
I have not received an activation email from Tracefy. How to proceed now?
The first thing to check is the spam box. If the mail is not in here contact the bike shop. He can check in his portal whether the e-mail address is spelled incorrectly. He can also change the e-mail address and send the e-mail again.
I bought two trackers, but I only received 1 activation email. What should I do?
It is correct that you only received 1 activation e-mail. Please create an account via the link and pay for the first subscription. You can then log in to the Tracefy SOLO app. Then press 'bike'. You can then add the second bike on this page.
How can I close my subscription?
You will receive an e-mail after the bike shop has registered the tracker in its portal. In the mail, you can complete the account and close the subscription. You can then log in to the Tracefy Solo app with your email address and password. If you have not received an email, contact the bike shop. They [...]
Is the Tracefy Pro Kiwa certified?
The Tracefy Pro is Kiwa certified and therefore approved for all insurance companies in the Netherlands.
Will I get a discount on my insurance if I install a GPS tracker?
With Enra, you get a discount of 25% on the theft premium and with ANWB you get 20% discount on the theft premium if the bike has a value of €4,499 or lower.
Can I still insure my Fatbike with your GPS tracker?
FietsZeker insures Fatbikes in combination with our GPS tracker.
Does the Tracefy Pro only work in the Netherlands?
The Tracefy Pro works across Europe by default. If you travel outside Europe, the tracker will also work, but we will have to change settings on the tracker. We do depend on the local network. The tracking service only works in the Netherlands and Belgium. Should the bike be stolen in another country, we will contact [...]
Can I also track my bike in web environment instead of an app?
As a consumer, you can only track bikes in an app. Not in web environment. Companies with a large fleet of vehicles do have this option.
Can I also activate Tracefy PRO without a smartphone?
Yes that is possible, however, you cannot report the bike according or stolen without the Tracefy PRO app. Activation without a smartphone is possible via app.tracefy.com/add-bike However, the bike can only be tracked via the Tracefy PRO app unless you have a large fleet of vehicles. In that case, please contact info@tracefy.com
