Can I add multiple bikes (trackers) to the Tracefy PRO app?
Yes this is possible, you do this via the 'my bike' button in the Tracefy PRO app. Then tap 'add bike' and continue the steps.
How long does the tracker's backup battery last?
Approximately 4 weeks. NOTE: This is with a full backup battery and when the bike is stationary. When cycling without battery or power from the bike, the backup battery will run down faster.
I see that my tracker does not create rides in the app or it only draws straight lines, how is that possible?
The tracker most likely works only on the backup battery, the tracker does not receive power from the vehicle. Please contact the dealer.
Will the tracker fit in any E-bike?
Our GPS sleeve tracker fits +- 95% of all E-bikes. Get advice on this from one of our dealers.
Does the tracker also work in other vehicles?
The GPS tracker is for e-bikes, scooters, cars and electric scooters. Not for normal bikes.
Can multiple vehicles be added in the app?
You can add multiple Tracefy Pro vehicles in one app. You pay a subscription per GPS tracker. If your fleet is larger than 5 vehicles, we recommend using our online portal. This is more convenient. If you are interested in this, please send an e-mail to info@tracefy.com.
Can multiple users track the same bike(s) in the Tracefy Pro app?
Yes, this is possible. You can share your login details with the person who also needs to follow the bikes. So you do not need a second subscription for this.
Why can the purchase price vary from one dealer to another?
Our recommended retail price is €199 excluding connector. The dealer may charge extra for a connector + any installation costs. On some bikes, the tracker can be installed even better. This costs the dealer more time and these costs may be passed on.
What is the cost of the GPS tracker?
Our recommended retail price of the Tracefy Pro €199 excluding connector, installation time and subscription.
What is the cost of the Tracefy Pro subscription?
Wij bieden voor de Tracefy Pro een 1,2,3,4 of een 5 jarig abonnement aan (Als u kiest voor een meerderjarig abonnement, dan dient u wel alle jaren voor te betalen): 1 jarig abonnement = €89,95 per jaar 2 jarig abonnement = €84,95 per jaar 3 jarig abonnement = €74,95 per jaar 4 jarig abonnement = […]
