Can I also order the Tracefy Pro tracker online and install it myself?
No, this is not possible. This is only possible through one of our dealers or if Tracefy does the assembly on site.
What are the costs if Tracefy comes to install on site?
The cost for a home installation is €399. This does not include subscription costs. The cost includes the tracker, adapter plug, installation time and call-out charges. (in the Netherlands only). If you would like to order this, you can do so via the following link: https://tracefy.com/nl/product/tracefy-gps-tracker-inclusief-installatie/
Is there a Tracefy dealer near me?
More than 900 bike shops in the Netherlands and Belgium sell our product. You can find your nearest dealer via the following link: https://tracefy.com/nl/tracefy-official/dealer-zoeken/
How long does Tracefy have to track the bike?
This varies by insurance company. Usually, we have 72 hours to track down the bike. After that, the insurance company's procedure kicks in.
Can the current subscription be transferred to a new person if, for example, the bike is sold on?
No, this is not possible. A mandate is created when the subscription is taken out. This data is not editable. If the bike is resold, the current subscription will be discontinued and the new owner must take out a new subscription. Tracefy does not make refunds on outstanding months/years of the subscription.
How can I get the tracker to show a last seen of, say, 3 hours? I always have a live connection, right?
When the bike is stationary, the tracker gives its location every 12 hours. As soon as the bike is moved, the tracker immediately gives a new location again and the last seen is updated in the app to 'now active'. The reason the tracker does not keep transmitting constantly when the bike is stationary is to [...]
My bike has been stolen, now what?
In the Tracefy PRO app, you can report the bike as stolen, this can be done at the top left by pressing the shield or at the bottom left at my bike. The tracking service will contact you as soon as possible.
I press forgot password in the app, but I don't receive an email. What can I do?
First check your spam box to see if the email ended up there. If not, check that you are using the right app. If you have a Tracefy Pro tracker, make sure you create your account in the Tracefy Pro app and not in the Tracefy Solo app and vice versa.
What if there is no dealer near me?
Just contact us and we will put you in touch with one of our mobile service partners.
Can I also order a Tracefy GPS tracker on-line?
Because we want to make sure the GPS tracker is installed correctly, you can only purchase our GPS tracker and have it installed at one of our many dealers.
