What is the cost of the gps tracker ?
Our recommended retail price of the GPS tracker is €199. We offer the connectivity and tracking subscription from €69.95 per year.
When do I get a discount on my insurance premium?
You get a discount on your insurance premium at ENRA (25%) and at ANWB you get 20% discount on bikes up to €4500.
Why can the purchase price vary from one dealer to another?
Our recommended retail price is €199 excluding connector. The dealer may charge extra for a connector + any installation costs.
I can't add my bike in the app. What now?
Contact us, we can be reached Monday to Friday from 09:00 to 17:30 on +31(0)10 307 3199
After paying, the screen gets stuck saying ' this may take a while grab a cup of coffee'. How long will this take?
This takes a very long time. Forcibly close the app and restart it and the problem is solved.
Can vehicles be shared with other users?
No, the app is bound to one user. However, it is possible to log in on multiple phones with the same account.
How many vehicles can be added to the app?
Up to five vehicles can be added in the app.
Can the GPS tracker be used for any vehicle?
The GPS tracker is for e-bikes, scooters, cars and electric scooters. Not for normal bikes.
Does the tracker fit in every E-bike ?
Our GPS sleeve tracker fits +- 95% of all E-bikes. Get advice on this from one of our dealers.
How long can the GPS tracker work on the backup battery?
Approximately 2 1/2 weeks. NOTE: This is with a full back-up battery and when the bike is stationary. When cycling without a battery, the backup battery will run down faster.
