- Why can't I use the Tracefy portal?The portal is only for bike dealers and B2B customers in fleet management. If you are interested in our business services please contact us.
- How long can the GPS tracker work on the backup battery?
Approximately 2 1/2 weeks. NOTE: This is with a full backup battery and when the bicycle is not in use. When cycling without a battery, the back-up battery will be empty more quickly.
- Does the tracker fit in every E-bike ?
Our GPS sleeve tracker fits +- 95% of all E-bikes. Get advice on this from one of our dealers.
- Can the GPS tracker be used for any vehicle?
The GPS tracker is for e-bikes, scooters, cars and electric scooters. Not for normal bikes.
- How many vehicles can be added to the app?
Up to five vehicles can be added in the app.
- Can vehicles be shared with other users?
No, the app is bound to one user. However, it is possible to log in on multiple phones with the same account.
- After paying, the screen hangs with the text 'this may take a while, grab a coffee'. How long does it take?
This takes a very long time. Force close and restart the app and the problem is solved.
- I can't add my bike in the app. What should I do?
Please contact us, we are available from Monday to Friday from 09:00 to 17:30 on +31(0)10 307 3199
- Why can the purchase price differ from one dealer to another?
Our recommended retail price is €199 excluding connector. The dealer may charge extra for a connector + any installation costs.Â
- When do I get a discount on my insurance premium?
You get a discount on your insurance premium with ENRA (25%) and Kingpolis and the ANWB (both 20%) if you have the Tracefy GPS tracker installed.
- What is the cost of the gps tracker ?
Our recommended retail price of the GPS tracker is €199. We offer the connectivity and tracking subscription from €69.95 per year.
- Can I also order a Tracefy GPS tracker on-line?
Because we want to make sure the GPS tracker is installed correctly, you can only purchase our GPS tracker and have it installed at one of our many dealers.
- What if there is no dealer near me?
Just contact us and we will put you in touch with one of our mobile service partners.Â
