The portal is only for bike dealers and B2B customers in fleet management. If you are interested in our business services please contact us.

Approximately 2 1/2 weeks. NOTE: This is with a full backup battery and when the bicycle is not in use. When cycling without a battery, the back-up battery will be empty more quickly.

Our GPS sleeve tracker fits +- 95% of all E-bikes. Get advice on this from one of our dealers.

The GPS tracker is for e-bikes, scooters, cars and electric scooters. Not for normal bikes.

Up to five vehicles can be added in the app.

No, the app is bound to one user. However, it is possible to log in on multiple phones with the same account.

This takes a very long time. Force close and restart the app and the problem is solved.

Please contact us, we are available from Monday to Friday from 09:00 to 17:30 on +31(0)10 307 3199

Our recommended retail price is €199 excluding connector. The dealer may charge extra for a connector + any installation costs. 

You get a discount on your insurance premium with ENRA (25%) and Kingpolis and the ANWB (both 20%) if you have the Tracefy GPS tracker installed.

Our recommended retail price of the GPS tracker is €199. We offer the connectivity and tracking subscription from €69.95 per year.

Because we want to make sure the GPS tracker is installed correctly, you can only purchase our GPS tracker and have it installed at one of our many dealers.

Just contact us and we will put you in touch with one of our mobile service partners.